Shipping and Delivery
You can select shipping options on Serein.co during step one of order checkout. See the following table for Serein.co shipping options, estimated timelines and costs. Additional shipping FAQs are provided below.
Please note that Serein.co orders typically arrive in 3-6 weeks, and expedited shipping options aren't available. Converse Custom orders arrive in 2-4 weeks. The following timelines also don't apply to orders shipping to APO/FPO addresses.
|SEREIN.CO SHIPPING INFORMATION|
|SHIPPING METHOD||SHIPPING TIME||RATE|
|Standard||10-20 business days||
Free Serein Account on all orders*
Guests: $5 (free for orders of $150 or more)
|Express||5-15 business days||$12|
|Next Day||2-3 business days||$25|
Orders are processed Monday-Friday (excluding holidays). Orders placed after 5 pm ET begin processing the next business day.
*Join Serein.co and sign in to get free shipping on every order, every time.
FREQUENTLY ASKED QUESTIONS
WHERE CAN I SHIP MY ORDER?
Orders can be shipped within the continental US, Alaska, Hawaii and to APO/FPO addresses (some restrictions apply).
Serein.co does ship internationally, but ordering options are available in several other countries.
Serein.co doesn't ship to P.O. boxes, Serein Stores for in-store pickup, US territories (Puerto Rico, US Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia), international re-shippers or businesses that forward packages to international addresses.
HOW DO I GET FREE SHIPPING
If you place your order as a guest, you'll automatically receive free standard shipping on all qualifying orders of $50 or more.
WHEN EXACTLY WILL I RECEIVE MY ORDER?
When you enter your shipping address during checkout, each available shipping method will automatically update with estimated delivery dates. Once you select the shipping method and complete your order, the estimated delivery date will be listed in your order confirmation email.
CAN I CHECK ORDER STATUS OR TRACK SHIPPING?
You can check your order status anytime after it's placed. Tracking information will also be emailed to you when the order ships.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
The shipping address cannot be changed after an order is placed. Cancel your Serein.co order and place it again. Please call us if you're unable to cancel your order.
WHEN WILL I RECEIVE MY PERSONALIZED SOCKS OR SHOES ORDER?
You can select Standard, or Next-Day shipping for personalized sock or shoe orders. Please note that personalized socks and shoes typically take an additional day to ship.