HELP CENTER

USA Shipping Policies 

We ship to all 50 states; P.O. Boxes; U.S. territories; and APO/FPO addresses. 

 Your shipping charge or service may vary depending on the weight of your package.  The shipping cost will be calculated before you complete your order.

 Shipments to PO boxes or military addresses are shipped via USPS.

 Expedited shipping is available for item shipped from our warehouse. If the items ship directly form the vendor there will be no option for expedited shipping. Orders must be placed before 2pm EST in order to be shipped out same day (If you place order at 3pm EST Monday with Next Day it will not arrive to you until Wednesday).

 Drop-Shipping

 Some items on our site are shipped directly from the vendor. These items are labeled wither drop ship.

Order processing can take up to 10 business days or more. All orders are shipped with standard shipping and expedited delivery is not available.

Since each brand ships from its own warehouse, your Drop Ship item(s) will arrive separately from the rest of your Karmaloop order. If you order from multiple brands, you will receive separate packages from each brand.

 

 

Customer Service 

We want you to love your experience shopping on Serein as much as you love your new gear!

Please contact our customer service department with any questions or concerns. We're here to help with everything from placing an order and delivery questions to size and fit advice on product details.

And, even if you're set, we'd still love to hear from you.  We value your opinion and want to keep improving, so reach out and let us know if there's anything we can do better.

 

Contact Us

To Contact Us click here or send us an email or the address you see below:

Email: serein@usa.com